At Dentistry Automation,we’re committed to keeping your dental data reliable, secure, and available whenever you need it.
This Service Level Agreement (SLA) outlines our performance standards, uptime goals, and support commitments for all clients.
We know how important uptime is for your
practice operations.
99.9% per month (excluding scheduled maintenance).
We’ll always notify you 48 hours in advance before any planned downtime.
Our systems are monitored 24×7 to detect and resolve issues proactively.
Data from all connected PMS platforms is refreshed every 24 hours.
A complete data refresh is performed at least once in a month.
If a PMS vendor experiences delays, our system reattempts sync within 24 hours.
We aim to deliver fast and stable API performance
for all integrations.
Under 2 seconds for standard requests.
Set per client to ensure stability and fair usage.
Failed API calls are automatically retried until completion.
Our support team is here to help — fast.
Support Hours: Monday–Friday, 9 AM–6 PM IST (excluding national holidays)
Email: support@dentistryautomation.com