The client relied on manual methods for Verification of Insurance Benefits (VOIB), which was time-consuming, prone to errors, and inefficient. Staff had to manually check payer portals and update their Practice Management System (PMS), leading to delays and increased administrative burden.
Dentistry Automation (DA) implemented an automated VOIB solution, integrating bots to streamline insurance eligibility verification. The system retrieved insurance details from payer portals, updated the PMS, and generated detailed eligibility verification reports in PDF format for easy access. The solution was HIPAA-compliant, ensuring data security and regulatory compliance.
